Position: Corporate IT Lead
Location: Philippines – Manila
As the Team Lead for Corporate IT Philippines, you will lead the team accountable for the daily oversight and overall operations in the Philippines. You will be responsible for planning, coordinating and supervising execution of projects, work assignments and workloads of the team.
Job Description:
- Manage and lead PH Corp IT teams to deliver stable and robust IT solutions and ensure smooth running of the day-to-day IT operations for all offices and warehouses and provide excellent support for employees.
- Develop guidelines, processes, and procedures to enhance office IT Infrastructure resiliency and service availability
- Design, develop and implement Business Continuity Plan and Disaster Recovery strategy
- Proactively manage and report on project status, deliverables, risks and issues, while working closely with multiple stakeholders
- Build and maintain strong relationships with business partners and act as a liaison between IT and business teams
- Manage IT assets & inventories, IT procurement, budgeting and cost control
- Drive a continuous improvement mind-set across the team through providing continuous support, training, coaching and mentorship to the team.
Requirements:
- Bachelor's degree or higher in Computer Engineering or Information Technology related field
- Minimum 5 years of relevant experience operating in a similar role
- Extensive experience developing and enforcing standards and procedures for project deliverables quality assurance, walk-throughs, issues reporting and change management
- Experience in establishing, implementing and running the day-to-day operations. Able to lead and manage remote teams in a team-oriented and collaborative environment. Passion for the development of clearly-defined and optimized operational environments
- Strong network knowledge and hands-on experience in Palo Alto, Cisco, and other network appliances. Rich experience in providing and operating enterprise services such as Active Directory, VPN, Wireless network, NAS, etc.
- Familiar with setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration. Experience with ITSM tools, frameworks
- Strong analytical and troubleshooting skills, especially when it comes to directly addressing user issues with software, hardware, and servers. Able to quickly identify problems and implement solutions with minimal downtime
- Strong interpersonal and communication skills to interact effectively at all levels and with HQ Corp IT team
